Refund policy

Return & Refund Policy

We want you to feel confident and satisfied with every purchase you make from us. If for any reason you’re not happy with your order, we’re here to help.

Returns

We accept returns with no time limit, as long as the following conditions are met:

• The item has not been used on a pet

• The item is in its original packaging

• The item is in resalable condition

Returns that do not meet these criteria may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed using your original payment method. Please allow a few business days for the refund to appear on your statement.

How to Return an Item

To initiate a return, please contact us at +961 78 780 832. We’ll provide you with instructions on how to send your item back.